NIVARAN – Online system for grievance redressal of both serving as well as Retired Railwaymen

NIVARAN – Online system for grievance redressal of both serving as well as retired Railwaymen

Railway Minister directs to develop an online system for grievance redressal of both serving as well as retired Railwaymen.

The system called NIVARAN to come into operation by 24th June, 2016.

The System to have provision for progress tracking and appeal.

Railway Minister to personally review and monitor the functioning of this system.

The move to benefit around 27 lakhs persons.

In an innovative measure aimed at staff welfare, Minister of Railways Shri Suresh Prabhakar Prabhu has directed railway administration to develop an online system for the redressal of grievances of Railway Employees both serving as well as retired. The IT Department of Indian Railways has started working on developing this system which will be called “NIVARAN” and will come into operation by 24.06.2016. Under this system, a railway personnel will be able to submit his grievances online and can also track the progress in resolution or disposal of the grievances. The main focus areas of the grievance redressal will be reimbursement of medical claims, pension claim, compassionate appointment and improvement in staff quarters. The move will benefit around 13.26 lakhs serving railway employees and around 13.79 lakhs retired railway personnel that is the system NIVARAN will serve the needs of around total 27 lakhs persons.

The Railway Minister has also directed the Railway Administration to create a provision or mechanism in this system for “appeal” against a particular decision of an authority. The Railway Minister has accorded important priority to this new system and has decided to personally review and monitor the functioning of this system. The monitoring and review will also be done at Railway Board Level, at Zonal Level and at Divisional level also. The Railway Minister has always been emphasizing on measures aimed at the welfare of the staff and resolution of their problems. He has always been pointing out the sincerity, dedication and hard work being put in by the railway employees to make Indian Railways as the world class railway system.

Source: PIB News

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Family Identity Cards to Retiring/Retired Railway Employees

GOVERNMENT OF INDIA

MINISTRY OF RAILWAYS

(RAILWAY BOARD)

RBE No.12/2016

No.E(W)2003/PS 5-8/1

New Delhi, Dated 29.01.2016

The General Managers(P)

The General Managers(Commercial),

All Indian Railways.

Sub: Family Identity Cards to retiring/retired railway employees.

Ref: Board’s letter of even No.dated 16.03.2015.

In terms of Board’s letter cited under reference, Family Identity Cards (FICs) are to be issued to retiring/retired railway employees and the Widows of railway employees with life time validity.

2. The issue of simplification of FICs, presently in the form of a booklet, was considered and with the approval of Board, it has been decided that individual FICs should be issued to the retiring/retired railway officials and the Widows of railway employees in the form of computer printed and laminated cards on the model enclosed as Annexure-I. As it is stipulated in the Pass Rules that the Railway Administration should issue FIC, for the first time simplified FICs may be issued free of cost. However, issue of duplicate FICs should be on receipt of a written request, accompanied by a copy of FIR filed on loss of the card and payment @ Rs.25/- per card.

3. The Railways should commence issue of individual FICs within 2 months from the date of issue of these instructions. It has also been decided that in order to avoid any rush, FICs in the booklet form issued till March 2015 with 7 years validity may be replaced free of cost with individual FICs as and when they become due for renewal. However, if any retired official requests for individual FICs in lieu of old FTC before the expiry of validity, such requests may not be denied and individual FICs should be issued free of cost treating it as renewal. In case of officials who retired after April 2015 and got an FIC with life time validity, they may be allowed to get it replaced with individual FICs, free of cost, as per their convenience. FICs in the booklet form will, however, continue as a valid identity proof for travel on PRCP till its replacement with individual FICs in due course so that pensioners do not face any problem while travelling. Individual FICs for travel on Widow Passes may also be issued on the same model.

4. The following instructions issued vide Board’s letter of even no. dated 04.06.2003 would continue to be in force:-

(i) The identity card should be carried by the spouse/dependent children during journey and produced on demand by the Ticket Checking Staff.

(ii) The FICs, will be issued by the office from where the employees retired.

(iii) In case of retired employees/Widows drawing Post-retirement Complimentary Pass/Widow Pass from an office other than the office where the original FIC was issued, the renewal of the FIC shall be done by the authority who is issuing the pass to the applicant. For the purpose of renewal, the applicant shall submit the old FIC based on which renewal will be done.

(iv) Any addition in the FIC shall be done only by the office who issued the FIC for the first time. Renewing authorities shall have no power to carry out any addition in FIC. However, deletion of eligible member in FIC on account of death. marriage of daughter, etc. may be allowed on request.

5. Aadhaar No., if available may be incorporated in the FICs an indicated in the format. Necessary action may be taken by the Railways accordingly.

6. This issues with the concurrence of the Finance Directorate of the Ministry of Railways.

Sd/-

(sunil Kumar)

Director Establishment (welfare)

Railway Board

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Family Identity Cards to retiring/retired railway employees.

RBE No. 19/2015

GOVERNMENT OF INDIA

MINISTRY OF RAILWAYS

RAILWAY BOARD 

No.E(W) 2003/PS 5-8/1

Date 16.03.2015

The General Manager(P)

        &

The General Manager(Comml.),

All Indian Railways.

Sub: Family Identity Cards to retiring/retired railway employees.

In terms of Board's letter of even number dated 24.08.2006 on the above subject, Family Identity Cards Issued to retiring/retired railway employees are renewed after every 7 years.

2. The issue regarding enhancing the validity of such Family Identity Cards from present 7 years has been under consideration in Board’s Office.  The matter has been considered by Board and it has now been decided that validity of Family Identity Cards issued to retiring/retired railway employees and widows of railway employees will now be for lifetime instead of 7 years.  Other terms and conditions as laid down in Board’s letter of even number dated 04.06.2003 will remain the same.

3. This issues with the concurrence of the Finance Directorate of the Ministry of Railways.

4. Please acknowledge receipt.

Sd/-

(Debasis Mazumdar)

Director Estt.(Welfare)

Railway Board

Source: http://www.indianrailways.gov.in/railwayboard/uploads/directorate/establishment/E%28W%29/2015/RBE_19_2015.pdf

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