Guidelines for conducting Pension Adalats

1. Objective

   The intention of conducting Pension Adalats is to look into the grievances of Pensioners so as to redress the same by taking on-the-spot decisions there by reducing the delays, if any, in the settlement of their legitimate dues. This kind of interaction with the Pensioners would instill in them a sense of being cared for and attended to, thus, dispelling their feelings of isolation and neglect. It will also give an idea of the kind of problems/difficulties that are being faced by the pensioners and help in identifying the areas of concern in policy that require our urgent attention for amendment, etc.

2. Frequency, Date and Time

   2.1 Pensioners’ Adalats may he held twice around January and July every year. Venue and date will he fixed by the concerned organization in consultation with the stakeholders and notified through advertisements inleading newspapers/other media. For this purpose, the following time frame may be adopted:

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Pensioners Portal - Agenda Items for 21st Meeting of SCOVA.

MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS
(DEPARTMENT OF PENSION & PENSIONERS’ WELFARE)

AGENDA ITEMS FOR 21st MEETING OF STANDING COMMITTEE OF VOLUNTARY AGENGIS(SCOVA) TO BE HELD ON 27th SEPTEMPER, 2012

   Time bound grievance redressal & real time dissemination of information are the two main ingredients of this novel venture for the welfare of pensioners.

   It has been reported that several Ministries especially Railways are not handling he Grievances with all seriousness which is required in such cases. These are sometime transmitted to wrong destinations and are also unilaterally closed on incorrect grounds without resolving.

Reasons being :

   a)DOP&PW simply forward the complaint to the concerned authority and leave it there.

   B)Concerned authorities now can close the complaint at their level w/o resolving it.

   c)Complete details recorded by the identified association while registering the grievance are not forwarded to concerned authority.

   d)Concerned authorities at ground level do not get the enclosed supporting documents.

   e)Authorities are not sensitive enough.

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Pension Adalat for Civil Pensioners of Delhi/NCR to be Conducted by Bank of Baroda on 13/01/2012.

No. 213/US(Coord.)/11

Department of Pension & Pensioner’s Welfare

(Coordination Section)

   Pension Adalat for Civil Pensioners of Delhi/NCR to be conducted by Bank of Baroda on 13.01.2012 at 11.00 PM Conference Hall, 8th Floor, Bank of Baroda Zonal Office, 16, Sansad Marg, New Delhi.

   For details please visit www.bankofbaroda.com

sd/-

(V.R.Damor)

Section Officer(Coord.)

Source: www.pensionersportal.gov.in

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Guidelines for holding of Pension Adalats - reg..

No. 44013/2/2010-Coord.

Govt. of India

Ministry of Personnel, P.G. & Pensions

Department of Pension & Pensioners’ Welfare

Lok Nayak Bhawan,

Khan Market, New Delhi

Dated: 25.03.2011

OFFICE MEMORANDUM

Sub: Guidelines for holding of Pension Adalats - reg..

   The undersigned is directed to state that the Department of Pension & Pensioners’ Welfare, Ministry of Personnel, P.G. & Pensions, is the nodal Department for the formulation of general policy relating to pension and other retirement related benefits of Central Government employees covered under CCS (Pension) Rules, 1972. Besides, it also seeks to promote pensioners welfare and serves as a forum for the redressal of pensioners’ grievances.

   2. At present, some Ministries/Departments like Defence, Railways and Posts have been conducting Pension Adalats from time to time wherein on- the-spot decisions are taken for a prompt resolution of pensioners’ grievances. However, keeping in view the rising spate of pensioners’ grievances, the cooperation and involvement of all Ministries/ Departments in redressing these grievances through various fora (i.e. Pension Adalats, etc.) is considered necessary.

   3. The Department of Pension & Pensioners’ Welfare has been considering for sometime framing of some sort of guidelines/framework for holding of Pension Adalats. Based on the interaction with Ministrie  /Departments of Defence, Railways and Posts and the feedback received from Banks with regard to holding of Pension Adalats, this Department has formulated guidelines for holding of Pension Adalats by various Ministries/ Departments/ Organisations, including the Pension disbursing Banks. A copy of these guidelines is enclosed herewith for perusal. The Ministries/Departments/ Organisations may like to organise Pension Adalats for pensioners as considered appropriate by them. These guidelines are not mandatory in nature and suitable changes could be effected, wherever required, keeping in view the overall objective of prompt

and quick redressal of pensioners’ grievances.

-sd-

(K.S. Chibb)

Director (P)

Click Here To View Guidelines for conducting Pension Adalats

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