During the period from April 2011 to March 2012, while 11.62 crore tickets were booked successfully through the Indian Railway Catering and Tourism Corporation (IRCTC) website, in 96.12 lakh cases payment was settled but tickets were not booked.
In May 2012 and June 2012, in 13.19 lakh and 11.41 lakh cases respectively payment were settled but tickets were not booked. The reasons for such incomplete transaction included non availability of lower berths, entry of wrong password, network failure etc.
In addition to regular monitoring of the system, the following measures have been taken to improve the functioning of the IRCTC website:
Capacity of the servers has been upgraded to meet the demand.
Internet Bandwidth has been increased from 350 Mbps to 450 Mbps.
IRCTC is continuously coordinating with various banks regarding payment gateway to reduce failed cases. This has resulted in improvement in success rate of transactions.
This information was given by the Minister of State for Railways, Shri Bharatsinh Solanki in a written reply in Rajya Sabha today.
Source: PIB
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