DO’s & DON’Ts FOR URC

DO’s

•  Demand only what customers desire, not what is prompted.
•  Report failure in after-sales-service/ quality to Depot Manager / RM/ HO.
•  Nominate responsible representative for URC meetings.
•  Report non-availability of desirable items to RM / HO.
•  Canteen staff to ensure that consumer durables are sold duly checked by the customer.
•  Guarantee card to be filled and handed over to customer.
•  Get defective items (within warranty period) replaced free of cost as entitled to the customer.
•  Up-date the price list regularly.
•  Submit indents before 10th of every month.
•  Indents should be raised according to what customers need and not just the repetition of old demands.
•  Ensure that cheques are not dishonoured.
•  Accept new items for better appreciation and feedback from customer.
•  Report descrepancies like shortages, wrong issues, etc., duly enclosing Board Proceedings to the depot within 30 days.
•  Please adjust petty loses in your QD.
•  Check doubtful packing cases at the time of collection.
•  Collect AFD (Category-II) items within the same month in which they are received / invoiced.
•  Return within 60 days (if unsold) new items / substitutes issued without URC’s demand.

DON’Ts

•  Don’t pamper CSD staff.
•  Don’t accept items substituted / forced without your consent.
•  Do not correspond for petty losses.
•  Please avoid leakages of stores to unauthorised sources.
•  Do not send clueless representatives for collection of stores.

Source;Canteen Stores Departments